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Return And Refund Policy

  • At Association of Resource and Education for Autistic Children E-stall (reachshoppe.net), we want our customer to be completely satisfied with their purchases. We regret that return or refunds cannot be accommodated unless it is wrongly sent, damaged or has extensive defects discovered upon the receiving of the items. No claims shall be entertained once the delivery order is signed for. Items lost/ damaged in transportation will not be compensated.

Procedures

  • Effort must be made to notify us within 24 hours after receiving the items and to specify if you would want a replacement or a money refund.
  • You have to include the following details in the email: Order number, item name and photo of damaged item / invalid item (as proof) and send to us within 5 days of receiving the product.
  • Once we have received your request for return, we shall contact you within 5 business days for further instructions.
  • All returned items must be shipped in its ORIGINAL SELLING CONDITION and send to:

          Association of Resource and Education for Autistic Children
          279 Jalan Pekeliling,
          11700, Bukit Gelugor, Pulau Pinang Malaysia
          Tel: +6011-69476420 / +604-6564 357 (Monday - Friday, 8:30am - 6:00pm)

  • You will need to bear the shipping charges for returning the item to us and we will make sure we send the correct item(s) to you at our expense.
  • Refund for returned items will be made within 21 days of the return of the product.